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Shipping & Returns

Havalon's Shipping Rates & Privacy Policy

 


PROCESSING TIME
While we strive to ship all orders within 24 hours, please be aware that certain circumstances exist that prevent this. Since we are closed during weekends and holidays, your order may take from 2 to 3 days to ship out of our warehouse. 

**IF YOU HAVE AN URGENT DELIVERY DATE, WE RECOMMEND THAT YOU CALL CUSTOMER SERVICE TO CONFIRM SHIPPING GUARANTEES AT 1-888-836-3204 DURING NORMAL BUSINESS HOURS EST.

PROCESSING / SHIPPING CHARGES


Ground Shipping Within the Lower 48 States
Add to your order total: 

● Up to $25.00: $4.99
● $25.01 - $99.00: $9.99
● $99.01 - and up: FREE



RUSH ORDERS: 

RUSH ORDERS MUST BE PLACED BY 2PM EST MONDAY - FRIDAY TO ENSURE EXPEDITED DELIVERY. There is and additional charge for rush shipments (Next Day and 2nd Day Air). See Below. 

Expedited shipping (Next Day and 2nd Day Air) to Alaska and Hawaii will be charged according to the rate chart below plus $15.00 for One Day service and $10.00 for Second Day service. 

Orders that contain items currently on backorder will be shipped separately. Total shipping cost will be included on original invoice. Please note: Any backordered items originally ordered on a Next Day order will be shipped by UPS Ground. An additioanl charge will be applied if a backordered item is requested Next Day or 2nd Day Air. 

One Day Shipping within Continental US 
Add to your order total: 

● Up to $25.00: $28.95
● $25.01 - $50: $31.95
● $50.01 - $75: $33.95
● $75.01 - $100: $35.95
● $100.01 - $150: $37.95
● $150.01 - $200: $39.95
● $200.01 - $300: $41.95
● $300.01 - $400: $42.95
● $400.01 - $500: $47.95
● $500.01 - $1000: $65.95
● $1000.01 and up: $76.95

Orders over $1,000 may incur additional shipping charges. 
We recommend you call Customer Service to place orders over $1,000. 



Two Day Shipping within Continental US
Add to your order total: 

● Up to $25.00: $16.95
● $25.01 - $50: $18.95
● $50.01 - $75: $20.95
● $75.01 - $100: $22.95
● $100.01 - $150: $24.95
● $150.01 - $200: $26.95
● $200.01 - $300: $28.95
● $300.01 - $400: $29.95
● $400.01 - $500: $33.95
● $500.01 - $1000: $55.95
● $1000.01 and up: $66.95

Orders over $1,000 may incur additional shipping charges. 
We recommend you call Customer Service to place orders over $1,000.



Priority Flat Rate Box Shipping to Alaska & Hawaii
Add to your order total: 

● Under $50.00: $14.95
● $50.01 - $150.00: $20.95
● $150.01 and Up: $23.95

$750.01 and up: Shipment will need to be made via UPS. Contact Customer Service for ship rate. 



Priority Flat Rate Box Shipping to Canada
Add to your order total: 

● Under $100.99: $40.95
● $101.00 - $250.99: $44.95
● $251.00 - $750.99: $56.95

$751.00 and up: Shipment will need to be made via UPS. Contact Customer Service for ship rate. 



All International Orders must phone, fax or email with your order request.
We will do our best to serve you. Duties and taxes will apply.




HAVALON GUARANTEE AND RETURN POLICY: Havalon Knives guarantees the quality of all of its products. If, however, you are not completely satisfied with your purchase, please feel free to return any items for exchange or refund. So that a full credit for purchase price may be given or an even exchange for product shipped to you, please reference your order number at the time of return. Returns may be made within 1 year of purchase. 

Unfortunately, we cannot accept returns on products that have been damaged or relabeled in any way, unless the damage occurred in our shipment to you. If this occurs, we expect you to call within 10 days of receiving your shipment. 

If you need assistance starting a return, please contact our Customer Service Department at
888-836-3204.
 



SECURITY AND PRIVACY POLICY: We assure you that security and privacy are of utmost importance to us. This site uses secure server technology (SSL) to encrypt all of your personal information. Financial information such as credit card numbers, expiration dates, billing addresses, etc., will be used only to bill you for payment of your orders. We will never share this information with others. We may from time to time send you information about new products or special offers we think you may find valuable. We may share your mailing and/or email address with reputable businesses that can provide you with valuable offers and products. If you would like to opt out of receiving contacts from us or our partners, just let us know on our "Contact Us" page, using your full name, mailing address and zip code. We will do all that we can to oblige. We will not share any other information with any party. 

By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in this policy. We will post any changes to our policy on this page so that you may always be aware of how we use the information we collect in order to correctly complete your order and shipment. 

Thank you for reviewing our policies. If you have any comments, please email us at your convenience. We value the opportunity to better understand your needs.
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